At the very core of Staples is the entrepreneurial spirit that founded our company over 25 years ago -which means we live and breathe the energy of an always-growing, positive-thinking, fast-moving company. It’s this excitement, and passion for great ideas and new thinking, that inspires us to be the best we can be every day. That and of course, our company values.
Created with guidance and input from thousands of Staples associates, our values guide how we work with our customers and each other.
And, in addition to the satisfaction that comes from making our customers’ day easier, Staples offers lots of tangible benefits too.
There aren’t many businesses of our size that can say they conduct a global survey every two years. But with more than 85,000 associates, we think it’s the best way to get honest feedback and gather new ideas. Wondering what our latest survey said? That Staples associates are engaged and willing to go the extra mile to help us achieve our goals. We couldn’t be more proud.
Peek into a corporate office conference room, visit any store, ride along in a delivery truck or listen in on a phone call, and you’ll see what makes Staples special: pride, integrity, teamwork and endless enthusiasm. We are one team that works hard for our customers, all across the globe. And we do it with honesty, collaboration and friendship. At Staples, every associate has a chance to shine. Will you be our next star?
We took teambuilding to another level when I parachuted out of a plane with my fellow associates. It was an incredible experience, if a little scary. But I’ve got more to show from my time at Staples than just a video of me falling through the sky. I’ve learned Italian and got a Black Belt too (in processes, that is).
In 1997 I’d just completed my degree in IT and was looking for a company where I could apply to “real life” all I’d learned. I definitely made the right decision, because in just a few years, Staples had rapidly expanded. When I moved into the European IT team I realised how much I loved being in an international environment. And since then Staples has given me the chance to work in America, France and Italy.
Wherever I am in the world, easy is about keeping it simple, using common sense and not overanalysing situations. The best solution is often the simplest.
Staples provided me an opportunity to step out of my comfort zone and learn new technologies. I worked as Tech Lead on small, then larger projects in the Rewards team, and became actively involved in architectural discussions — something that allowed me to learn from and network with different groups. In 2011, I was promoted to Consultant Application Development.
A typical day looks a bit like this. I check email over my phone before I get into the office so I can solve anything urgent. I’m usually in meetings for about 2–3 hours, then deal with ad hoc issues for an hour, then the rest involves coming up with architectural design, creating technical documents, debugging and issue resolutions and project-related technical work. Once I get home, I check my emails again, and if something needs my attention, I get onto the laptop. Then I eat some dinner.
My biggest team achievement has been positioning Rewards as the focal point of cross-channel initiatives. It’s the go-to place for cross-channel purchase history as well as customer data. All in all, this is a great platform for growth.
It doesn’t matter how many plans you make, or how well you organise your trusty red Arc notebook, you just never know what’s going to happen. As soon as I open my inbox in the morning I find questions from colleagues all over the world; then the phone starts ringing, and it’s all go.
However, one thing that’s a constant is the sense of collaboration between me and my clients. Even in the most stressful situations, everyone treats each other with respect, so that we can continue to focus on what’s important.
In 2011 I was honoured to be the only finalist from our department in the U.S. Business Woman of the Year Competition. It was an amazing experience to meet some of the fabulous women within Staples, and I was truly touched to be recognised by my peers.
One of my favourite things about my job as Senior Copywriter is that every day brings something different. I could be attending project kickoffs, brainstorming, collaborating with designers or leading creative reviews. Other highlights include the omelette bar and white chilli chicken day.
It’s not only the work that’s varied but the people too. I’m constantly surprised by the journeys my colleagues have come on before arriving here — even my own past includes a stint interning for an LA soap opera. It just goes to show there is no one path to joining Staples — or indeed succeeding once you get here.
Copywriters in ad agencies can often find themselves working late, but this isn’t the case with Staples. In fact, they’ve got the balance just right. What’s more, my fellow associates care about me as a person. They know my interests, and they even ask to see pictures of my dog!
For those willing to work hard, Staples has endless opportunities. Since joining, I’ve had eight different roles. Eight! Some of these have seen me moving laterally and this has been crucial to increasing my knowledge base and network.
I currently divide my time between the office and the field. And with so much going on, making time for family and friends is a constant challenge. But like everything at Staples, if you put it on your to-do list, you’ll make it happen. What’s more, if you’re able to enjoy life outside of work, you’ll enjoy time in work more, too.
Now let’s talk easy. Easy means something different to everyone! I know a piano teacher who travels with the Easy Button so that budding musicians can press it when they successfully finish a difficult piece of music. Now that it’s a recognised symbol of Staples, it is more important than ever that we make life easy for the customer every time.
I’d only been a Sales Manager for a few months when I was asked to move into one of our bigger stores. I knew it was going to be a huge challenge, but I was honoured to be chosen. And when I became a District Manager a few years later, it really was a dream come true.
Every day I’ll do a walk around the store and see what we can do better. As well as making sure my team has everything they need, I’ll try and spend some time on the shop floor so I can keep in touch with our customers.
Sometimes I feel like I’ve found a second family at Staples — they even know how passionate I am about currywurst (a German sausage in curry sauce for those that aren’t familiar). If you’re as big a fan as I am, you’ll know it normally comes with a small plastic or wooden fork. But for my 10-year anniversary with Staples, my team had other ideas — they got me a commemorative gold currywurst fork. Perfect!
I start my day with my favourite Staples product — my Keurig coffeemaker! After checking email, I spend a lot of time with my key people coaching, talking and following up on progress, or brainstorming with the team. My day usually wraps up reviewing jobs and talking with the team.
After I’ve finished work, I head home to spend some quality time with my son, Mateo. But you know what? My awesome team here at Staples is like family, too!
I’ve been a Picker with Staples since 1998, which just goes to show how much I love it here. It’s a great place to work, and everyone is really nice.
Nothing beats the satisfaction of doing your job and getting it right — every time! Staples has given me plenty of training over the years, so much so in fact that I’ve now stepped into the teacher’s shoes and coach my fellow associates.
Because we genuinely care about our customers, it makes our job easy. One time all the power went out. But did we close for business? Absolutely not! We charged up our flashlights and picked, packed and shipped our socks off so everything arrived on time and our customers were happy.