Staples started out here as the world’s first office superstore, and now has 1,871 retail stores (and counting). But it’s not just the Retail business that’s booming in America. Our Business-to-Business division, Staples Advantage®, is supplying organisations big and small. And our eCommerce business lets our customers order our products anytime, anywhere. That means we have thousands of opportunities and a variety of directions to take your career in. To find out what happens behind the scenes of these business areas, visit Who we are.
n 2004 Staples entered the South American market with a flourish. With the acquisition of Officenet, Staples Brazil quickly became one of the largest Business-to-Business and eCommerce companies in South America. Now we’re extending our retail offering to Buenos Aires by opening stores that offer thousands of office products plus our signature easy experience.
We have hundreds of retail stores across five countries. And almost 3 million European businesses and customers turn to our European eCommerce business for all their office product needs. Staples offers numerous catalogues and Websites serving European countries such as Austria, Belgium, Denmark, France, Germany, Italy, Ireland, the Netherlands, Poland, Spain, Sweden, Switzerland and the United Kingdom. Plus our Business-to-Business division is equally strong, serving all these countries and Luxembourg, too.
Staples China is the leading office solutions provider servicing business-to-business, government and state-owned customers throughout China. We are headquartered in Shanghai and have more than 800 associates. Staples Taiwan is the only multinational office solutions company located in Taiwan. We offer next day service to local and multinational companies throughout the country. Staples China and Staples Taiwan offer value added office solutions in a compliant and transparent manner, helping our customers reduce the cost and risk of procurement.
In India, we’ve joined forces with the country’s largest retail company, Future Group. With a presence in nine cities we are a single-source provider of all office products, from technology to office furniture. eCommerce is also a vital part of our offering and an area that’s poised for future expansion.
In Australia and New Zealand, our recent acquisition of Corporate Express means we make life easy on both sides of the equator. Our eCommerce business is thriving, and we’re sharing our wide-ranging expertise on everything from IT solutions and promotional marketing to catering and business furniture.
Staples® Print Solutions Division
Printing Systems Division
Staples Promotional Products®
Quill and SmileMakers®
|Argentina||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Australia||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Austria||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Belgium||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - Yes||SPP - Yes||Quill - No||Search|
|Brazil||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Canada||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - Yes||Quill - No||Search|
|China||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Denmark||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Finland||Retail - Yes||eCom - No||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|France||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Germany||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - Yes||Quill - No||Search|
|India||Retail - Yes||eCom - No||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Ireland||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Italy||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - Yes||SPP - No||Quill - No||Search|
|Netherlands||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - Yes||SPP - Yes||Quill - No||Search|
|New Zealand||Retail - No||eCom - No||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Norway||Retail - Yes||eCom - No||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Poland||Retail - No||eCom - No||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Portugal||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Spain||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - Yes||SPP - No||Quill - No||Search|
|Sweden||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|Taiwan||Retail - No||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - No||Quill - No||Search|
|UK||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - No||SPS - No||SPP - Yes||Quill - No||Search|
|USA||Retail - Yes||eCom - Yes||B-to-B - Yes||SPSD - Yes||SPS - No||SPP - Yes||Quill - Yes||Search|
Key: Retail = Retail; eCom = eCommerce; B-to-B = Business-to-business; SPSD = Staples® Print Solutions Division; PSD = Printing Systems Division; SPP = Staples Promotional Products®; Quill = Quill and SmileMakers®.
As we’ve grown, we’ve welcomed several businesses to the Staples family. Each of these companies shares our commitment to providing superior products and an outstanding customer experience.
This group does it all, from labels and forms to print-on-demand and digital print services. They’ve even made streamlining data and simplifying processes for Fortune 1000 companies look easy.
With over 150 years specialising in Graphic Arts Distribution, PSD is recognised as a total solutions provider. Their In-house Graphic Communication team is highly skilled and given regular training so they can continue to deliver first-class printing services and expertise.
A leader in the promotional products industry, SPP creates customised mugs, T-shirts, pens and other speciality products. Another SPP service: offering clients creative solutions that help them develop eStores, print catalogues and more.
We acquired Quill in 1998 and they still operate as a separate brand today. They’re recognised as a leading supplier to legal, medical and educational professionals. As a subdivision of Quill, SmileMakers offers a wide selection of children’s giveaways from stickers to toothbrushes, as well as their own assortment of exclusive products.
There’s a saying that goes, “If you always do what you’ve always done, you’ll always get what you’ve always got” — which is why we’re always changing and looking for new ways to be successful.
My day revolves around people. I start by collecting data and reviewing any feedback we’ve received. I then travel around stores and coach our associates. I’ll also take the time to speak to our customers so I can make sure we’re meeting their needs.
I’d heard Staples was a fun place to work, but since I joined I’ve found that it has plenty to offer for a serious career, too. While I started as a part-time Cashier, I’ve worked my way up to General Manager and have been named 2011 Business Woman of the Year. Along the way I’ve held positions in nearly every in-store department and have had plenty of training from mentors and Managers. It just goes to show that Staples is a company that really cares about its people’s success.
In 2009, Staples was beginning to grow in Brazil and I really wanted to help. I started as a Junior Attorney, supporting HR in making process decisions and finding a balance between our business needs, the law and our associates’ satisfaction. In a matter of months I was promoted, and I’m now finding ways to communicate our legal work to the rest of the business.
During the last year, our department went through numerous changes, and it was a steep learning curve for all of us. As a team we had to overcome many challenges, and, as a result, we formed a strong bond. It helped that we always knew that we could rely on the support of Staples International.
Looking back I can appreciate how this busy period gave us the chance to prove ourselves. And as we move forward, I’m confident in my team’s abilities because I really believe we can do anything we put our minds to.
One thing that’s always surprised me about Staples is the friendliness of even the most senior staff. Take the UK Managing Director, for example. She’s always visiting stores and happily takes the time to listen to everyone’s opinions and ideas.
As well as making me feel like a respected member of the team, this interaction with managers gives you opportunities to explore new roles. And I’m living proof that if you want to progress within Staples, they’ll support you.
When you work at Staples you meet a lot of interesting people. Just recently, I helped a TV director who needed props to film a pilot episode for a game show. In truth everyone has an amazing story, and because I spend 90 percent of my time with customers, every day brings new surprises.
I started at Staples in 2002 — on my birthday! Since then, I’ve had plenty more to celebrate. In 2011 I won the Corporate Express Business Woman of the Year award, which was a great honour and gave me the chance to meet many other ambitious women in the company.
Clearly, I’ve worked hard to get where I am today. But something that’s helped me along the way is the healthy work/life balance we have here. You’re encouraged to switch off outside of work, and if I get time, I’ll relax by the sea at lunch, turn off my phone and recharge my own batteries.
Now that Corporate Express and Staples are one big family, we have access to an amazing amount of information and support. Easy really does mean just that — you can talk to anyone in the company and they’re always happy to help. Just the other week at a leadership conference the President for Staples Australia and New Zealand spoke to me about the business — and that’s the type of thing that sets Staples apart from the rest.
Putting a finger on my biggest achievement to date is nearly impossible. For instance, I’m really proud that I completed my master’s degree while working part time at Staples. But then the day I broke a store record by signing up 25 new Rewards customers was pretty awesome, too.
With four years’ higher education and six years’ in-store experience under my belt I felt ready to take on a head office position — and Staples agreed. Today I’m an Online Marketing Executive, which gives me plenty of opportunities to put all I’ve learnt into practice.
The Managers and associates I’ve worked with over the years have definitely made me the confident person that I am today. There’s a great work/life balance, and as a team we try and socialise outside of work. Everyone at Staples wants to see their colleagues grow and flourish — and that’s what makes the culture so great.
I couldn’t live without Post-it notes! I use them for absolutely everything, both in the office and at home — so it’s a good thing I work at Staples. I’ve been here for over a decade and have tried to touch as many departments as possible so I can learn all about the business.
When I had children, I moved into HR. Now I not only have a great work/life balance, but the people around me are very understanding when anything unexpected happens. In all honesty, I couldn’t ask for more.
There’s one thing that never changes about Staples, and that’s the fact that no matter how big we become, there is a real sense of openness and honesty in communication. The atmosphere here is always sizzling with energy, and it’s a fun and lively place to work. Every year I always try and make a personalised birthday cake for my colleagues. So I was delighted when they made a super-human effort and baked me a Zebra cake — even if it was so heavy that it collapsed! It’s the thought that counts.